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School District Gives the Highest Grade to WatchGuard and Abadata for Security

 
 
ABADATA RMM AND HELPDESK
Dictionary Definition.
managed services provider (MSP) is most often an information technology (IT) services provider
that manages and assumes responsibility for providing a defined set of 
services to its clients either proactively or
as the MSP (not the client) determines that 
services are needed.
   
RMM...  
  • ·Includes advanced Antivirus for each PC/Workstation
  • ·Includes monitoring integrity and patches
  • ·Remediation: Any routine updates, patches, on each PC/Workstation
  • ·For issues that require intervention - a ticket is created, client is billed separately
  • ·Your PC / Workstation is stored in our inventory database
   
HELPDESK...  

Help Desk  (8am-6pm—Monday to Friday—Business week) or 24/7/365—Call Abadata 989 883 3411

  • ·Includes everything that is offered in the RMM above
    ·Each PC / Workstation will have an advanced Antivirus application
    ·Each PC / Workstation / device will be monitored
    ·Remediation: Any routine updates, patches,  on each PC / Workstation
    ·For issues that require intervention—a ticket is created, client is billed separately
    ·Currently we are resolving over 80% of PC/Work station issues automatically at no additional cost
    ·Includes dedicated telephone number for your Company to call for support
    ·No waiting, same call, Help Desk support
 
  • ·To deploy new hardware—client is billed separately
  • ·Projects are billable
  • ·Block hours on Partner Program Agreements are available for projects and any other billable labor.
  • ·Plus Programs are not eligible The highest level of care is already included on plus programs including labor and warranty.

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