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Providing Technology Plans Press Release

Leading Managed Technology Services Provider (MTSP) Helps Businesses Owners Persevere Through the Pandemic

MICHIGAN — August 2020 – Abadata Computer Corp., a leading managed technology services provider (MTSP), announced today that the company is building technology plans for businesses to continue to operate through the pandemic. Abadata begins by evaluating an organization’s existing technology and then creates a plan to maximize operations and employee productivity with the proper technology that supports both remote and on-site workers. While more restrictions may be on the horizon, there is no reason why most businesses cannot adapt and thrive, especially when they have a strong technology plan.

“We are in unprecedented times, but this doesn't mean businesses can’t continue thriving,” stated Dave Wineman, President of Abadata. “With a shift in approach and proper technology, a business can set itself up for successful continued operations.”

Our technology plan is a simplified solution and consists of five main components.
1. Ensure Effective Voice Communication
Not all business phone systems are created equal. Many small to mid-sized businesses that use older systems faced severe challenges sending their employees home with the expectation to communicate effectively with customers and fellow employees. On the other hand, those companies that leverage today’s cloud voice technology experienced a much easier and seamless transition. 
 

2. Cybersecure the Home Office

With 45% of home office PCs being infected with malware most companies’ critical information are at risk. Protecting home office PCs must be done with the same due diligence as PCs in the office. Cyberattacks are at an all-time high and hackers are preying on remote workers with greater frequency since the pandemic started. 
 

3. Proper Remote Workforce Management

Abadata is a premier Member of Technology Assurance Group, organization of leading managed technology services providers (MTSPs) in the United States and Canada representing $500 million in products and services. As a result, Abadata possess the proper techniques and processes to successfully manage a remote workforce. In return, Abadata teaches its customers these best practices so they can be successful in maximizing the performance of remote employees. 
 

4. Make Sure Home Office is Functional

One of the best practices for managing a remote team is to meet over video conferencing as frequently as possible, instead of just via phone call. Employers need to make sure that employees have a functional home office with a PC/laptop that has a camera and mic to get the most out of videoconferencing meetings. Some employees also need access to a Printer/Scanner, in case the office is not fully paperless, yet.

5. Provide Necessary Collaboration Tools.

Without being in physical proximity, employees must rely on collaborative tools like Microsoft Teams, video conferencing and instant messaging more than ever before, so these solutions need to be carefully selected so that they integrate well. Microsoft Teams comes with all of those features already built-in but employees need to know how to get the most out of it. 
 
“Abadata custom-tailors technology plans to meet specific needs for continued operations,” commented Dave Wineman. “We’re taking a leadership position in the face of our current collective predicament, and proactively helping our customers persevere through restrictions or reopening guidelines.”
 
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Leading MTSP’s Cloud Voice Solution Maximizes Communication and Productivity of Remote Workers

 
MICHIGAN — July 2020 – Abadata Computer Corp., a leading managed technology services provider (MTSP), announced this week that the company is helping small to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance to cloud voice.

Many companies that went remote during the pandemic experienced significant issues in communication because of the lack of flexibility and technology of their old phone systems causing communication challenges between employees and customers. Abadata has come to the rescue of many businesses with their cloud voice solution and the immediate result was higher remote worker productivity and increased customer satisfaction.

Antiquated business phones lack most of today’s technology and going remote was very challenging. Cloud voice systems offer advanced security and telephony features such as mobility, presence management, instant messaging, video calling and unified communications. With more people staying home permanently and more hybrid workers (remote/on-premises), the demand for Abadata’s cloud voice has skyrocketed.
In order for organizations to communicate effectively, business owners need to update their technology within their organizations to facilitate a hybrid remote working environment for the foreseeable future. Many businesses are investing in cloud voice as an essential technology to keep their teams collaborating effectively. Cloud voice gives visibility to all employees as to what everyone is doing at all times and the many modes of communication at their fingertips like IM, video, and find me follow me. All features that benefits permanent remote employees as well as those that are hybrid.

“There are a couple key reasons why we’re seeing so much interest in cloud voice,” stated Dave Wineman, President of Abadata. “Presence, scalability and seamless integration are all vital for where we’re headed. Business owners and managers need to be able to know where everyone is located, since now more than ever, you have some people rotating through the office while others are remote, at any moment”

Cloud voice’s scalability and seamless integration is critical. While many businesses are unsure how they will need to adjust staffing in the coming months, cloud voice presents an ideal solution because since it’s hosted in the cloud, it can be scaled up or down based on the month-to-month needs of the business.

Perhaps, the last key factor that explains the technology’s recent growth is its ease of integration. For example, many cloud voice solutions also come with a “simultaneous ring” feature that simultaneously rings an employee’s cell phone, office phone and if desired, home phone, as well. This reduces customer wait time and increases their satisfaction because they can connect more immediately with customer service or other personnel.

As this new workplace continues to unfold, SMBs must continue positioning themselves for success by integrating the proper technology into their business. “The pandemic is highlighting existing communication problems within any office. They’ve always been there but now they’re finally visible, which is a good thing because companies can adjust and with our assistance rapidly deploy it,” commented Wineman. 

 
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